Awaidia Wellness helps people travel to Kerala, India for medical care and recovery. We handle the planning, the travel, the accommodation, and the recovery experience. We work with doctors, clinics, hotels, and wellness practitioners to make it all happen.

When we say "we" — that's Awaidia Wellness and our team.

When we say "you" — that's you. The person reading this, using our website, or working with us.

It depends on what you're doing with us.

If you're just visiting our website:

We can see what country you're browsing from. Not your street — just your general area. We can see what pages you looked at, how long you stayed, and what device you used. We can see how you found us — whether that was a search engine, a link someone shared, or social media.

We pick this up through cookies. More on those in Section 8.

If you reach out to us:

Your name. Your email. Your phone number if you give it to us. What you're interested in. Whatever you write in the message box.

If you become a client:

Your date of birth. Your passport details. What you like to eat. What you can't eat. Who to call in an emergency. Your payment details — though we don't store your card number. A secure payment company handles that part.

If you share health information with us:

Your medical history. What's going on with your health right now. Medications you're taking. How your recovery goes during your stay.

This health information is the most personal thing you'll share with us. We know that. We treat it that way. Section 5 goes into exactly how we protect it.

We don't collect things for fun. Every piece of information has a job.

Your website activity — helps us understand what people want from our site so we can make it better.

Your name and email — so we can write back to you.

Your phone number — so we can call you if that's easier.

Your passport and travel details — so we can book your flights, arrange your transfers, and get you where you need to be.

Your food preferences — so your meals are right for you.

Your health information — so we can work with the clinic to plan your care and design your recovery properly.

Your payment details — so you can pay securely.

Your recovery data — so we can track how you're doing and make adjustments if needed.

If we ever need your information for a new reason we haven't mentioned here, we'll tell you first.

Nobody is buying your information from us. That will never happen. Not now. Not ever.

But some people need to see certain things to help you. Here's who and why.

The clinic treating you — They need your health details so they can take care of you safely. We give them only what's needed for your treatment. Nothing extra.

Your hotel or retreat — They need your name, when you're arriving, what you eat, and if you need anything special for your room. They don't get your health information.

Airlines and transport companies — They need your passport and travel details to get you there and back.

The company that processes your payment — They handle your card details. We never see or store your full card number.

The law — If a court or government body requires us to hand over information, we have to comply. If that ever happens, we'll tell you — unless we're legally prevented from doing so.

That's the full list. No advertisers. No data companies. No one else.

Your health details deserve extra care. Here's what we do.

Only the people helping with your care can see it. Our marketing people can't see it. Our sales team can't see it. Only the specific team members involved in planning and supporting your recovery have access.

It's locked up digitally. Your health information is encrypted when it's being sent from one place to another, and encrypted when it's sitting in our systems. That means even if someone managed to intercept it, they couldn't read it.

Our partner clinics protect it too. We only work with clinics that take data protection seriously. We make sure they handle your information with the same level of care we do.

We don't keep it forever. Once your care is done and enough time has passed for follow-up support, we delete it securely. Section 7 tells you exactly how long we hold different types of information.

You're in charge. You can ask us what health information we have. You can get a copy of it. You can ask us to delete it. Anytime.

We follow the privacy standards set by the European Union's data protection rules — for everyone, not just people in Europe. We think everyone deserves the same level of protection.

You have rights over your information. Plain and simple.

"What do you have on me?" — Ask us and we'll tell you. Everything. Clearly.

"Can I see it?" — Yes. We'll send you a copy in a format you can read. Within 30 days.

"Something's wrong. Fix it." — If anything we have is inaccurate or outdated, tell us. We'll correct it.

"Delete it." — You can ask us to erase your data. We will — unless the law says we have to keep certain records, like financial documents for tax purposes.

"I changed my mind." — If you gave us permission to use your data for something and you don't want us to anymore, just say so.

"Stop using it for that." — You can tell us to stop using your data in a specific way. We'll respect that.

"Send it somewhere else." — If you want us to transfer your data to another company, we can do that in a standard format.

To do any of this, email privacy@awaidiawellness.com. We'll get back to you within 30 days. No fees. The only exception would be if someone sends us the same request over and over again — in which case we might charge a small administrative cost.

We hold onto your information only as long as it's useful. Then it goes.

Website data — 24 months. After that, it becomes anonymous numbers with no way to connect it back to you.

Your enquiry — 12 months after the last time we were in touch. Then deleted.

Your travel and booking details — 36 months after your trip. Then deleted.

Your health and medical information — 24 months after your recovery journey. Then securely deleted.

Payment records — As long as the law requires. Usually about 7 years for tax and accounting purposes.

Emails between us — 24 months after our last conversation.

If you ask us to delete something sooner, we will — unless we're legally required to hold onto it.

Cookies are small files websites save on your device. They help the site work properly and help us understand how people use it.

Here's what's on our site.

The ones the site needs to work. These keep things running — like remembering your language or keeping a page from breaking. You can't turn these off because the website won't work without them. They don't collect personal information.

The ones that help us improve. These tell us which pages people visit most, how long they stay, and where they leave. The data is anonymous — we see trends, not individuals. You can opt out of these.

The ones related to advertising. If we run ads, these help us see if the ads are working. They don't follow you around the internet. They don't build a profile about you. You can opt out of these too.

When you visit our site for the first time, a banner will ask what you're comfortable with. You can change your mind later through the cookie settings link at the bottom of any page. You can also block cookies entirely in your browser settings, though some things on the site might not work right if you do.

We work with people from many countries and our partners are in different places. So your information might be processed somewhere other than where you live.

When that happens, we make sure it's protected to the same standard — no matter where it ends up. We use encryption, we work only with responsible partners, and we apply the same rules everywhere.

If you're in Europe, we make sure any transfer of your data outside the European Economic Area meets the requirements of European data protection law.

Our services are for adults. We don't knowingly collect information from anyone under 18.

If your family includes children and we're helping coordinate their travel and care, we collect only what's needed — and only with a parent or guardian's permission.

If you think we've accidentally collected a child's information without proper consent, email us at privacy@awaidiawellness.com. We'll delete it right away.

Sometimes we need to update this policy. When we do:

We'll change the date at the top.

If it's a big change, we'll let you know — by email if we have yours, or with a notice on the website.

We'll never quietly take away rights you already have.

If anything here is unclear, if you want to use your rights, or if you're worried about something — reach out.

Email: privacy@awaidiawellness.com

Post:

Awaidia Wellness

Privacy Enquiries

[Registered Address]

Kerala, India

We answer every privacy question. Within 30 days.

If you're not happy with how we respond, you can file a complaint with the data protection authority in your country.

Awaidia Wellness is a travel and recovery coordination company. We connect you with doctors, clinics, and wellness practitioners. We plan your journey. We support your recovery.

But we don't do the medical part.

We don't diagnose anything. We don't prescribe anything. We don't perform any procedures. We don't give medical opinions. We don't make any decisions about your treatment.

All of that is done by the independent, licensed doctors and clinics we work with. They examine you. They decide what to do. They carry out the treatment. They're responsible for your medical care.

We coordinate the experience around the medical care. We do it with a lot of care. But we are not your doctor.

The things you read on our website — descriptions of conditions, approaches to recovery, information about wellness practices — are there to give you a general understanding.

They're not a diagnosis. They're not a treatment plan. They're not a recommendation for your specific situation. They're not a replacement for talking to a real doctor who knows your health.

Before you make any decisions about your health — starting something new, changing something existing, stopping something you're already doing — talk to your own doctor. This is especially true if you have existing conditions, take medications, are pregnant, have had recent surgery, or have allergies.

If you're having a medical emergency right now, call your local emergency number. Don't look for answers on a website.

Our recovery programmes include Ayurvedic treatments and other wellness practices. Here's what you should know.

In Kerala, Ayurveda is a proper medical system. It's regulated by the government. The practitioners are trained, qualified, and licensed. This is different from some other countries where "Ayurveda" might mean an unregulated spa treatment.

That said:

Ayurveda works alongside your regular medicine, not instead of it. Don't stop taking your prescribed medications because an Ayurvedic practitioner suggests something different — unless your prescribing doctor agrees.

Results vary. What works well for one person might not work the same way for another. We can't promise any specific result from any Ayurvedic or wellness treatment.

Some treatments might not be right for you. If you have certain conditions, allergies, or take certain medications, some Ayurvedic treatments could be inappropriate. That's why you need to tell your practitioner everything about your health. Don't assume something isn't relevant.

Our Ayurvedic practitioners are qualified professionals. But their care should sit beside your existing medical care, not replace it.

Every person's body is different. What we can promise is that we'll put you in the best possible environment with excellent professionals. What we can't promise is what your body will do with that.

We don't guarantee that any treatment will work for you specifically. We don't guarantee that your experience will be the same as anyone else's. We don't guarantee results within a specific timeframe.

The stories and testimonials on our website are real. But they're individual experiences. Your situation, your body, and your results may be completely different.

The health tracking we do during your stay — sleep quality, stress levels, and so on — shows you what changed during your time with us. It's useful information. But it's not a medical diagnosis. Share it with your doctor at home so they can interpret it properly.

This one is about your safety.

When you share your health information with us and with the treating clinic, be thorough. Be honest. Don't leave things out because you think they're not important.

Tell us about:

• Your full medical history

• Every medication and supplement you're taking

• Allergies — to medicines, foods, materials, anything

• Past surgeries and treatments

• Anything that might make travel risky for you

• Pregnancy or the possibility of pregnancy

• Mental health conditions

If you're not sure whether something matters, mention it anyway. Let the medical people decide what's relevant.

And if your health changes between your initial consultation and your arrival — even something small — tell us right away.

Leaving out information or giving us wrong information can put you at risk. We need the full picture to keep you safe.

Before a doctor does anything to you at a partner clinic, they'll ask for your consent. That means:

• They explain what they want to do, why, what the risks are, and what the alternatives are

• You get to ask questions — as many as you want

• You sign a form saying you understand and agree

• You can say no at any time — before, during, or after the explanation

This consent is between you and the clinic. It's separate from anything you've agreed to with us.

Take your time. Don't feel rushed. If you want something in writing, ask for it. If you want a second opinion before deciding, get one. If you want a family member with you, bring them.

Nobody should pressure you into a medical decision. Ever.

A few things to be aware of.

Flying after a procedure. Your doctor will tell you when it's safe to fly. Follow their advice, even if you feel fine.

Blood clots on long flights. Long-haul flights after surgery increase the risk of blood clots in your legs. Your medical team will tell you how to reduce this risk.

The tropical heat. Kerala is warm and humid. If you're sensitive to heat or have conditions that heat affects, tell your medical team.

Jet lag. It's real and it can affect how you feel, especially in the first few days. Our programmes account for this, but be patient with your body.

Food and water. Even though we plan your meals carefully, your stomach might need a day or two to adjust. This is normal and usually temporary.

Get insurance before you travel. International travel and medical insurance. Make sure it covers treatment abroad, emergency evacuation, trip cancellation, and getting home if needed. We can help you figure out what you need, but we're not insurance advisors.

We take this seriously. Our recovery environments are designed to help with stress, burnout, and mental fatigue. Our programmes support your mental wellbeing.

But we are not a psychiatric facility.

If you have a diagnosed mental health condition, take psychiatric medication, or are going through a crisis — tell us during your initial consultation. We need to know so we can support you properly.

Our team is trained in supportive wellness care. They are not trained in clinical psychiatric treatment.

If you experience a mental health crisis during your stay, we'll connect you with professional help immediately.

If you are having suicidal thoughts or a psychiatric emergency right now, please call your local emergency services or a crisis helpline in your country. We are not equipped to provide emergency psychiatric intervention.

Before, during, or after your time with us — get other opinions if you want them. We mean it.

Talk to your own doctor. See another specialist. Discuss your recovery data with anyone you trust. Decline any treatment you're not comfortable with.

We'll never try to stop you from getting another perspective. Good medical care isn't threatened by questions. It welcomes them.

We want this to be completely clear.

We are not responsible for:

• What happens during your medical treatment — that's between you and the treating clinic

• Decisions your doctor makes about your care

• Reactions to medications prescribed by treating doctors

• Complications from procedures

• Results of Ayurvedic or wellness treatments

• What happens if you ignore medical advice

Your treating clinic is responsible for the care they give you. They carry their own medical liability insurance. They have their own professional and legal obligations.

We carry insurance for what we do — which is coordinating medical tourism and facilitating wellness recovery.

If something goes wrong medically, your claim is with the treating clinic and their doctors.

But we won't disappear. If something goes wrong, we'll help you. We'll talk to the clinic on your behalf. We'll help you get follow-up care. We'll give you whatever documentation you need. You won't be left to deal with it alone.

If you're worried about anything — the care you received, the quality of a treatment, how a doctor or practitioner behaved, or information you were given — contact us immediately.

Email: info@awaidiawellness.com
Urgent matters: [Emergency phone number]

We look into every concern. We take action when it's needed. We've removed partners from our network before, and we'll do it again if someone doesn't meet our standards.

By using Awaidia Wellness services, you're confirming that you've read this page and you understand it.

You understand that we coordinate your journey but we don't provide medical care. You understand that the clinic treats you independently. You understand that nobody can guarantee specific health results. You understand that you need to share accurate health information. You understand that your own doctor should be part of your decision-making.

If any of this is unclear, ask us before you go any further. It's easier to clear things up now than to sort out misunderstandings later.

Email: info@awaidiawellness.com

Three kinds.

Kind 1: The ones the site needs

These make the website work. Without them, pages wouldn't load properly and things would break.

What it does

How long it lasts

Keeps the site working while you browse

Goes away when you close your browser

Remembers your cookie choices

12 months

Basic security protection

Goes away when you close your browser

You can't switch these off. The site needs them. They don't collect anything personal about you.

Kind 2: The ones that help us improve

These tell us how people use the site. Which pages get the most visits. Where people spend the most time. How they found us.

What it does

How long it lasts

Counts page visits and tracks where visitors come from

24 months

Checks how fast pages load

12 months

This information is anonymous. We see totals and trends — not individual people. We can see "400 people visited the Kerala page this week." We can't see that you specifically visited it.

You can turn these off.

Kind 3: The ones related to ads

If we run any advertising, these help us understand if our ads are reaching the right people.

What it does

How long it lasts

Measures whether ads are working

6 months

We don't use these to follow you around the internet. We don't build a profile about you. We don't sell anything to advertisers.

You can turn these off.

When you first visit our site, a banner asks what you're comfortable with. You can say yes to everything, yes to only the essentials, or pick and choose.

Changed your mind? Click the cookie settings link in the footer of any page on our site.

You can also block cookies entirely in your browser:

• Chrome: Settings → Privacy and Security → Cookies

• Safari: Preferences → Privacy

• Firefox: Settings → Privacy & Security

• Edge: Settings → Cookies and Site Permissions

Fair warning: if you block everything, some parts of the site might not work the way they should.

Some cookies on our site come from tools we use — like our website analytics service. Those companies have their own privacy policies, which we encourage you to read.

We only use tools from companies that handle data responsibly.

If we start using different tools or change how cookies work on our site, we'll update this page. The date at the top will always tell you when it was last changed.